LAVA® LAMP FAQ's
Q.
What is your low price guarantee?
A.
Present a lower published price for the same item at the time of purchase
and we will beat it by 25% of the difference! low
price guarantee can not be used in conjunction with any other offer
including our free shipping offer on orders over $100.00.
Q. Can I have my corporate logo or anything else printed on the lamps?
A.
Absolutely, we can print your supplied artwork on the base of our lamps.
Please call us for a quote pricing is base on quantity and the number
of colors you would like printed.
Here are some recent samples.
Q. Why is my globe cloudy?
A. First, we'll assume that you're referring to the globe of your LAVA® lamp. If that is in fact correct, the only reason the globe will become cloudy is if the motion lamp has been shaken, stirred, moved, dropped, or caught in an earthquake while the LAVA® blobs are warm. We're sorry to inform you that this is probably a permanent problem. If this unfortunate event should ever happen to you again, you may be able to save your lamp if you immediately turn it off and let the wax settle to the bottom of the globe and completely cools. Then, turn the lamp on until the wax breaks up and as soon as it begins, shut the lamp off again until it cools. Running the lamp in these short "bursts" may result in a clear lamp.
Q. Why do the LAVA® blobs stay as a glob at the bottom of the globe?
A. The base of your unit may not be getting hot enough, or, conversely, may be getting too hot. If it isn't moving there are two things to check:
1) Check your bulb to be sure it isn't burned out.
2) Be sure not to use the lamp beyond recommended time which results in over heating.
Q. Why do my LAVA® blobs break up into a multitude of little balls?
A. Each LAVA® brand motion lamp has its own personality and these formations are often a normal occurrence. This can also be a symptom of the lamp overheating because it has been operating for too long.
Q. Why are there speckles of light on my globe?
A. Each globe is made of glass and is likely to have manufacturer's marks and bubbles, both of which are normal.
Q. Why did the liquid color fade in my motion lamp?
A. Ultraviolet rays, my friend. If you allow your lamp to sit in direct sunlight, the sun's rays can cause the color to fade. Unfortunately, it's also permanent.
Q. Why is there airspace at the top of the globe?
A. The reason for the airspace is to allow for the expansion of the liquid as it heats up. To allow for this space, there may be as much as a 2" gap from the top.
Q. How do I remove the light bulb?
A. Sometimes the light bulb can be difficult to remove. This is not a defect. To remove the bulb, unplug the LAVA® brand motion lamp, press down lightly on the bulb and turn counterclockwise. If the bulb resists, don't give up—with a little persistence, it will come out.
Q. What type of replacement light bulbs do I need?
| Model
Name |
OZ. |
Bulb
Wattage, Model Number and Common Name |
|
| Accents |
8 |
15
Watt (Sewing machine bulb. Really small.) |
|
| Classic |
20 |
25
Watt (Refrigerator bulb.) * |
|
| Dollar
General |
20 |
25
Watt (Mini floodlight bulb w/ a frosted lower half.) * |
|
| 32
oz |
32 |
40
Watt A15 (Appliance bulb.) |
|
| Wizard,
Starship |
32 |
40
Watt SN11 * |
|
| BJ's |
52 |
40
Watt A15 (Appliance bulb.) |
|
| Giant,
Lava Grande (motion), Queen |
250 |
100
Watt 100R20F (Floodlight bulb.) |
|
| Lava
Grande (Glitter) |
250 |
60
Watt Floodlight Bulb |
|
| Humungo |
|
200
Watt (Standard base.) |
|
| *
Delineates the same size base to bulb socket requirement. |
Q.
Can I exchange or return my lamp?
A.
We can take returns or exchanges provided the lamps have not been
opened. There is a 25% restocking fee on all returns or exchanges.
All orders take 1 BUSINESS day to process and
will ship the following BUSINESS day.*
NEXT DAY AIR and SECOND DAY AIR shipments will ship the same BUSINESS
day
if they are received before 12pm EST.*
* EXCEPTIONS:
- Item is not in stock.
- Payment is not received
- Shipping or billing information is incomplete or incorrect.
- Grande Lava Lamps may take longer to ship
In these cases you will be contacted about
the problem and your order will process the following BUSINESS day.
Orders received Saturday or Sunday will not process until Monday.
Fedex and UPS DO NOT deliver packages on
Saturday / Sunday. In other words, a Next Day Air package that is
shipped on Friday will be delivered on Monday. A 2 Day Air package
that is shipped on Friday will be delivered on Tuesday.
Business days DO NOT include: Saturday, Sunday, New Years Day ,
Memorial Day , Independence Day, Labor Day, Thanksgiving Day and
Christmas Day. We are CLOSED during these days, however, you may
place orders on our web site.
Regarding shipments to Canada, we are not responsible for Broker
Fees, Import Duties or any other fees associated with the shipment.
Turn Me On, Light Me Up and Watch Me Melt
During initial warm-up of your LAVA®
brand motion lamp, the coil in the globe may tend to stand on end
or float to the top of the globe. If this happens, keep your LAVA®
brand motion lamp operating for four hours or more to allow the
secret "LAVA®" material to become completely melted.
The coil should then automatically drop to its correct position
at the bottom of the globe. If the coil does not drop down, then
twirl the globe GENTLY in the base and the coil will drop. Do not
shake and handle with care!
Uncommon Conditions
Although no two LAVA® brand motion lamps
will function the same, the patented LAVA® design will produce
a characteristic flow. The charts below demonstrate a normal flow
along with several abnormal conditions.
 |
 |
 |
 |
 |
|
Just right!
|
Too cold—
check the bulb
|
Slightly too warm
|
Too hot!
|
Way too hot!!
|
How To Ruin Your LAVA® brand lamp
With proper care, your LAVA® brand lamp
will last a really long time. There are, however, a few no-no's
that can mess up your LAVA® lamp.
Do not loosen or remove the bottle or screw
cap on globe. Breaking the seal will ruin your product and VOID
YOUR WARRANTY!
Do not move or shake your LAVA® brand motion lamp while the
LAVA® blobs are "WARM." This will cause your LAVA®
brand motion lamp to become cloudy and permanently malfunction!
Operation or storage of a lamp in direct sunlight will cause colors
to FADE.
Never operate your motion lamp for more than 10 hours at a time.
This will insure proper operation and a long globe life.
DO NOT store in temperatures where the globes can freeze.
All new Lava Lamps come with a 90 day limited warranty. Lumisource lamps also come with a limited warranty. We do not carry warranties on the items. Please contact the manufacturer for any warranty.
Colossus Warranty policy is as follows:
Buyer must forward to Lava World (or to us and we can forward to Lava World) a digital picture of the running lamp, if applicable or of damaged parts and explanation of issues. No lamp will ever be received back unless Lava World has issued an RMA. No credit or refund will be issued without an RMA and prior management approval. Credit or Refunds will come directly from Lava World. Colossus lamps are shipped by LTL trucks. LTL drivers will not wait for the receiver to open and inspect contents unless outer cartons are visible damaged. Please take pictures whenever possible of outer carton damages. Once an order has been received, it cannot be canceled or returned.
Safety Dance
This portable lamp has a polarized plug (one
plug is wider than the other). As a safety feature, this plug will
only fit in a polarized outlet one way. If the plug does not fully
fit in the outlet, then reverse the plug. If you still encounter
problems, then call a qualified electrician. Never use with an extension
cord unless the plug can be fully inserted. DO NOT ATTEMPT TO DEFEAT
THIS SAFETY FEATURE.
Your LAVA® brand motion lamp operates
at a very warm temperature. The glass globe and base will become
"HOT!" Do not handle your LAVA® brand motion product
while it is still operating or hot to the touch.
Health and Materials Info
All LAVA® products are nonhazardous.
However, should you need specific health or materials information,
call 630-315-3300 and ask for Consumer Service during regular business
hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. CST, or contact
RMPDC after hours at 303-739-1110 or visit their web site at http://www.rmpdc.org.
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